Reference

Terms and Conditions That Keep Your Account Clear

Before you deposit via JazzCash, Easypaisa, or Raast, these terms set out exactly what we expect from you and what you can expect from us.

JazzCash, Easypaisa, Raast deposits coveredAccount eligibility by local lawOne account per person, strictly enforcedWithdrawal conditions clearly statedPakistan-region access rules apply
ar999a Terms and Conditions That Keep Your Account Clear
TERMS CONTACT PATHS

How to Reach Us About These Terms

If a clause in these terms is unclear, or if you want to dispute a decision made under them, our support team is the right starting point. Reach out through any of the channels below and reference your account ID so we can pull up your record quickly and give you a specific answer rather than a generic one.

Live Chat Open the chat widget from your account dashboard and describe your terms-related query. Provide your registered mobile number for faster case matching.
Email Support Send a detailed message to our support address — include your account ID, the specific clause in question, and any transaction reference numbers that are relevant.
Account Help Centre The Help Centre inside your account lists common terms queries with direct answers. Check there first; if your issue is not covered, escalate via chat or email.
HOW WE HANDLE THIS

Security, Data, and Your Account Rights

Account security and fair handling of your data sit at the centre of how these terms are applied. Here is what we do in practice — not in abstract — across the four areas that matter most to your account.

Data Handling

We collect only the data needed to operate your account — name, mobile number, payment details. This data is not sold or shared with third parties outside what is required to process JazzCash, Easypaisa, or Raast transactions.

Account Security

Every login triggers an OTP to your registered mobile number. If you notice account activity you did not authorise, contact support immediately and we will freeze the account while we investigate.

Data Retention

We retain account records for as long as required by applicable rules. If you close your account, transaction history is kept for the minimum retention period and then deleted from active systems.

Requesting Changes

To update your registered mobile number or payment details, raise a request through live chat with your account ID. Changes to core account data require identity verification before they take effect.

Common Questions About These Terms

The questions below come up regularly when accounts are reviewed or payments are queried. We have answered each one directly so you do not have to dig through the full policy text for the basic stuff.

Access depends on local law and is available only where local law permits. You are responsible for checking whether use is lawful in your specific location before creating an account.

Duplicate accounts are against these terms. If we detect more than one account linked to the same person, both accounts may be suspended and any pending withdrawals will be held pending a review.

Yes, all deposits — including those made through JazzCash, Easypaisa, and Raast — fall under these terms. Your wallet provider's own policies also apply alongside ours.

Submit a withdrawal request from your account dashboard. We will ask you to confirm your identity before releasing funds, regardless of which payment method was used to deposit.

Raise a dispute through live chat or email, quoting your account ID and the relevant transaction reference. Our team will review the case and respond with a specific finding, not a generic reply.

We post changes on this page and may notify you via the email or mobile number on your account. Continuing to use your account after an update means you have accepted the revised terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.